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December 9, 2016

Three Unexpected Ways You Can Outperform Your Competition with CRM

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Companies cannot exist without their customers. It’s a business reality. Gone are the days of customers vying for your attention; customers have more intelligent buying power than ever. Rapid advances in technology and data – from the Internet of Things (IoT) to machine learning – are drastically changing the way… Read More


November 16, 2016

The Power of CRM for Business Marketers

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The following is a summary of an article I wrote for the Business Marketing Association of Minnesota’s blog titled, “How to Boost Customer-Centric Marketing Through CRM” As a business in a digital world, it’s important to remember that customers now hold all of the buying power. So how do we make… Read More


June 30, 2016

[Tutorial] Addressing Issues with Deleting an Entity in CRM

[Tutorial] Addressing Issues with Deleting an Entity in CRM-01

Are you having difficulties deleting an entity in CRM?  The error message you are getting is basic and non-descriptive. This post will discuss a couple of possible culprits and the potential solutions. Is there a calculated field attribute on a form within the entity you are trying to delete? Is… Read More


May 5, 2016

PaaS – The Engine for Agile Innovation

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The Internet is an exponential environment. With more technology choices, development strategies, and varied products available than ever before, businesses continue to seek out ways to differentiate themselves. It’s been estimated that 90% of the world’s data has been generated in the past two years and that information doubles every… Read More


April 27, 2016

CRM – A Marketer’s Tool for the Evolving Business

CRM_A Marketers Tool for the Evolving Business-01

If one thing remains true in business, it’s that customers grow and change and your strategy to deliver experiences to them must also evolve. So, to meet tomorrow’s consumer needs, how do you provide the personalized experiences they will be seeking? The answer lies in a customer relationship management (CRM)… Read More