December 9, 2016

Three Unexpected Ways You Can Outperform Your Competition with CRM

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Companies cannot exist without their customers. It’s a business reality. Gone are the days of customers vying for your attention; customers have more intelligent buying power than ever. Rapid advances in technology and data – from the Internet of Things (IoT) to machine learning – are drastically changing the way… Read More



April 27, 2016

CRM – A Marketer’s Tool for the Evolving Business

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If one thing remains true in business, it’s that customers grow and change and your strategy to deliver experiences to them must also evolve. So, to meet tomorrow’s consumer needs, how do you provide the personalized experiences they will be seeking? The answer lies in a customer relationship management (CRM)… Read More


December 7, 2015

The Seven Deadly Sins of Digital Transformation

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This post covers the topic of digital transformation and how to identify and avoid the “sins,” or mistakes that have plagued different organizations that have either attempted digital initiatives or ignored the need to change in the era of digital business. Digital transformation can take on many forms including investing… Read More


October 9, 2015

Top 5 Takeaways from SUGCON 2015

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My RBA colleague, David Hake*, and I had the privilege of attending the Sitecore User Group Conference (SUGCON) in New Orleans earlier this month.  For an inaugural event, it was pretty amazing what the organizers pulled off.  Hats off to Mike Shaw, Mike Reynolds, Akshay Sura and all of the sponsors… Read More