From start to finish, our goal is to create interactive experiences that inspire, inform and motivate users on all levels.


March 29, 2017

Drive Higher User Adoption with Learning Paths in Dynamics 365

Drive-Higher-User-Adoption-with-Learning-Paths-in-Dynamics-365

When deploying or upgrading a relationship management system, success of the project often hinges on people actually using the system. In fact, according to the February 2016 Forrester report, CRM Success Hinges On Effective Change Management, 46% of those surveyed Agree or Strongly Agree that user adoption struggles were encountered during… Read More


December 7, 2015

The Seven Deadly Sins of Digital Transformation

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This post covers the topic of digital transformation and how to identify and avoid the “sins,” or mistakes that have plagued different organizations that have either attempted digital initiatives or ignored the need to change in the era of digital business. Digital transformation can take on many forms including investing… Read More


October 9, 2015

Top 5 Takeaways from SUGCON 2015

Top 5 Takeaways from SUGCON 2015-01

My RBA colleague, David Hake*, and I had the privilege of attending the Sitecore User Group Conference (SUGCON) in New Orleans earlier this month.  For an inaugural event, it was pretty amazing what the organizers pulled off.  Hats off to Mike Shaw, Mike Reynolds, Akshay Sura and all of the sponsors… Read More


August 20, 2015

Five Must Do’s For Creating an Effective Information Architecture

Five Must Do's for Creating an Effective Information Architecture-01

This is the last article in the series focusing on Information Architecture. The first article briefly described what Information Architecture (IA) is and the second article in the series touched on why IA is important. Today, I want to provide you with a high level overview of how to create an Information Architecture. Entire… Read More


August 13, 2015

Information Architecture – Why Should I Care?

Information Architecture Why Should I Care-01

In the world of collaboration portals, intranets and digital workplaces, the phrase Information Architecture (IA) can sometimes get used haphazardly and the true definition and more importantly…the real value in IA gets lost in obscurity. People have heard the term and likely have used it in conversation…but the definition can… Read More